Refund Policy

1. Withdrawal

Because Premium activates immediately after payment, you agree that the digital service starts at that moment. Even so, if you ask within 7 days of your first payment and haven't made significant use of Premium features, we will refund you in full.

2. Renewals

Renewals are non-refundable except for billing errors. Cancel before the renewal date to avoid being charged again.

Plan changes: when you upgrade (Premium to Ultra) you only pay the difference for the days left in the period. When you downgrade or switch from yearly to monthly, the change applies when the paid period ends and the difference isn't refunded.

3. Service issues

If an extended outage attributable to us prevents you from using Premium, contact support and we'll compensate you proportionally.

4. How to request

Contact us at discord.gg/2qN5kPQcjC (open a ticket in the support server) with your Discord username and the payment date. Refunds go back to the original payment method within 5–10 business days.